Nutri Life is a health and wellness business offering nutritional supplements, vitamins, minerals, and related wellness products to customers in Pakistan through our official website:
We aim to provide accurate product information, reliable order processing, and helpful customer support. This Refund & Return Policy explains the conditions under which customers may request a return, replacement, cancellation, or refund.
Please review this policy before placing an order. If you have any questions, you may contact our customer support team using the contact details provided at the end of this page.
2. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order is dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible through our order processing system.
If a dispatched order cannot be cancelled, customers may contact our support team to discuss the available options under this policy.
3. Return Eligibility
Customers may contact Nutri Life to request a return or replacement if:
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The product delivered is different from the product ordered.
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The product arrives damaged.
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The package contains missing items.
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The product has another verifiable issue that requires review.
For health, hygiene, and product-safety reasons, opened or used nutritional supplements may not be eligible for return unless the product is damaged, defective, incorrect, or otherwise covered by applicable consumer protection requirements.
Products must not be returned without contacting our customer support team first. We will explain the appropriate return process based on the reported issue.
4. Reporting Damaged, Incorrect, or Missing Items
Customers should notify us as soon as reasonably possible after receiving an order if they discover damage, an incorrect product, or missing items.
To help us review the request, customers should provide:
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Their name and order details.
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The phone number used when placing the order.
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A clear description of the issue.
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Photographs of the product, packaging, or shipping label, where relevant.
We may request additional information reasonably necessary to verify the issue.
After reviewing the request, our team will inform the customer of the available resolution, which may include a replacement, return, refund, or another appropriate solution, depending on the circumstances.
5. Refund Eligibility
A refund may be considered when:
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An order has been paid for but cannot be fulfilled.
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A confirmed order is cancelled before dispatch and payment has already been collected.
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A product-related issue qualifies for a refund under this policy.
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A shipment cannot be delivered and the circumstances justify a refund.
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A refund is required under applicable law.
Each request will be reviewed based on the order details, the nature of the issue, and the applicable terms.
We will communicate the outcome and any necessary next steps to the customer.
6. Cash on Delivery (COD) Orders
Nutri Life offers Cash on Delivery (COD), subject to availability and the terms displayed on our website.
For COD orders, payment is generally collected when the order is delivered. If a customer has not paid for an order, there is no product payment to refund.
If a COD customer has already paid for a delivered order and the order qualifies for a refund, our support team will contact the customer to arrange an appropriate refund method and confirm any information reasonably required to process it.
Any applicable delivery charges will be considered according to the circumstances of the order and the terms communicated to the customer.
7. Refund Processing Time and Method
Once a refund is approved, our team will explain the refund method and the expected processing timeframe.
Processing time may depend on the circumstances of the request and the payment or refund method involved.
Where a refund requires additional verification or coordination with a delivery or payment service provider, processing may take longer. We will communicate relevant updates where reasonably practicable.
We do not guarantee a specific refund completion date before the request has been reviewed and the applicable method has been confirmed.
8. Return Shipping Costs
Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order.
If the issue involves an incorrect, damaged, or otherwise qualifying product supplied by Nutri Life, our team will explain the return or replacement arrangements and any applicable shipping costs before the customer proceeds.
For other return requests, any applicable shipping costs and return conditions will be communicated to the customer in advance.
Customers should not send products to an address without first receiving return instructions from our team.
9. Non-Returnable Situations
Subject to applicable law and the customer's statutory rights, a return or refund request may not be approved where:
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A customer changes their mind after receiving the correct product in acceptable condition and the product is not eligible for return.
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A product has been opened, used, or handled in a way that compromises product safety, unless the issue is otherwise covered by applicable law or this policy.
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The reported issue cannot be reasonably verified after an appropriate review.
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The request falls outside the applicable return conditions and no legal exception applies.
This section does not exclude rights or remedies that customers may have under applicable consumer protection laws.
10. Delivery Refusal and Undelivered Orders
If a customer refuses delivery or a shipment is returned to us, we may review the circumstances before deciding whether a refund, replacement, or reshipment is appropriate.
For COD orders that have not been paid for, no product payment refund is due unless a payment was actually collected.
If a customer has already paid an amount relating to an order that could not be delivered, we will review the case and communicate the applicable resolution.
Any reshipping charges or other applicable costs will be explained to the customer before a new shipment is arranged.
11. Product Quality and Appropriate Use
Customers should read product labels, ingredients, directions, warnings, and other relevant product information before use.
Personal preferences or a customer's individual response to a product do not automatically establish that the product is defective. However, customers may contact us about product quality, incorrect information, damage, or other legitimate concerns, which we will review appropriately.
Customers should not continue using a product if they have a safety concern and should seek advice from a qualified healthcare professional where appropriate.
12. Contact Us
For cancellation requests, returns, replacements, refunds, or other order-related concerns, please contact Nutri Life using the details below.
Business Name: Nutri Life
Official Website: https://nutrislife.online/
Email: hr@nutrisintl.com
Phone: 308-6887474
Business Location: Pakistan
Please include your order details and a clear description of your concern so our team can review your request.
We aim to handle customer requests fairly, communicate the available options clearly, and resolve eligible issues as reasonably practicable.
13. Updates to This Policy
Nutri Life may update this Refund & Return Policy to reflect changes in our business practices, order fulfillment arrangements, or applicable legal requirements.
The latest version will be published on this page with an updated revision date. Customers are encouraged to review the policy periodically.
Thank you for choosing Nutri Life.